We take great pride in expediting our orders which is why over 97% ship within 1 business day. All orders ship via USPS or FedEx. For orders shipped via USPS, we utilize a postal expediting solution to ensure speedy delivery. Your shipping confirmation email will make mention of this. All expedited orders will ship via FedEx to ensure your CEP products arrive in time for race day! Below are the various shipping options we offer along with their costs and transit time:
|Shipping Name||Your Cost||Transit Time|
|Standard||FREE||5-10 business days|
|Priority Saver||$2.99||3-7 business days|
|Ground||$8.99||3-5 business days|
|2nd Day Air||$12.99||2 business days|
|Next Day Air||$25.99||1 business day|
NOTE: All expedited orders must have a physical address within the continental US. US Territories, PO Boxes, APOs, FPOs and DPOs are only eligible for Standard or Priority Shipping. Expedited orders placed after 2PM EST will ship the following business day.
CANADA SHIPPING: Canadian shipping is $9.95 for all orders. Shipments to Canada are made via DHL Global Mail or USPS Global Mail with final delivery by Canada Post. Shipments typically take 7-10 business days for delivery, but may take longer due to customs delays. Taxes and duties fees will be collected at the time of delivery. We are not responsible for these costs. Any paperwork required by the destination country will be completed at the time of shipment and can not be changed or altered. Prices listed are in US Dollars.
INTERNATIONAL SHIPPING: For orders with billing and shipping information outside of the United States and Canada please visit http://www.cepsports.com/ for international dealers.
Our return policy is as simple as it gets. If you don't like it, send it back. If it wears out early, we'll replace it. Here's the nitty gritty:
30-day no questions asked money-back guarantee
We are so confident that you'll love our product that we offer a no questions asked 30-day money back guarantee. if you are unhappy with your CEP product for any reason within the first 30 days, we'll gladly give you a full refund. To coordinate your return or exchange, please contact our customer service team via email at firstname.lastname@example.org or you can call us toll-free at 888-519-2338. Please note: If you purchased your CEP product from one of our retailers, you'll need to coordinate the return with them.
6-month compression guarantee
We guarantee the compression of our products for 6 months from the date of purchase. If for any reason during that time, you feel your socks are no longer providing the proper level of compression, simply contact us and following the evaluation, we'll coordinate a replacement. To coordinate your replacement, please contact our customer service team via email at email@example.com or you can call us toll-free at 888-519-2338. Please note: If you purchased your CEP product from one of our retailers, you'll need to coordinate the evaluation & replacement with them. Return shipping charges are the responsibility of the customer. Most returns are processed within 2-3 weeks upon mailing. Please note that return shipping charges are the responsibility of the customer.
We are so confident that you’ll love our product that we offer a no questions asked 30-day money back guarantee. If you are unhappy with your CEP product for any reason within the first 30 days, we’ll gladly coordinate a return for a refund or an exchange. To coordinate your return or exchange, please contact our Customer Service team via email at firstname.lastname@example.org or you can call us toll free at 888-519-2338.
We do offer prepaid return labels for your convenience. To obtain a prepaid SmartLabel for returns, please contact our customer service team. A $6.95 fee will be deducted from your refund for use of the prepaid label. If you choose to ship it via other means, please be sure to use a traceable, insured method to ensure arrival to our facility. If using a prepaid SmartLabel, simply apply the label to the package and hand it to your postman. To request a special pickup, visit www.usps.com or call 1-800-ASK-USPS (1-800-275-8777). At this time we are unable to offer prepaid return labels for Canadian orders.