- My Account
- Shipping Policy
- Return Policy
- Sizing & Garment Care
- Frequently Asked Questions
- Report A Technical Issue
- Contact Us
- Privacy Statement
We take great pride in expediting our orders which is why over 97% ship within 1 business day. All orders ship via USPS or FedEx. For orders shipped via USPS, we utilize a postal expediting solution to ensure speedy delivery. Your shipping confirmation email will make mention of this. All expedited orders will ship via FedEx to ensure your CEP products arrive in time for race day! Below are the various shipping options we offer along with their costs and transit time:
|Shipping Name||Your Cost||Transit Time|
|Saver Shipping||FREE||5-10 business days (7-14 for non-continental)|
|Ground||$6.99||3-5 business days|
|Express Saver||$8.99||2-3 business days|
|2nd Day Air||$10.99||2 business days|
|Next Day Air||$23.99||1 business day|
At this time, we are unable to offer international shipping. To find a retailer in your country, please visit our German corporate website. We apologize for the inconvenience.
Our return policy is as simple as it gets. If you don't like it, send it back. If it wears out early, we'll replace it. Here's the nitty gritty:
30-day no questions asked money-back guarantee
We are so confident that you'll love our product that we offer a no questions asked 30-day money back guarantee. if you are unhappy with your CEP product for any reason within the first 30 days, we'll gladly give you a full refund. To coordinate your return or exchange, please contact our customer service team via email at email@example.com or you can call us toll-free at 888-519-2338. Please note: If you purchased your CEP product from one of our retailers, you'll need to coordinate the return with them.
6-month compression guarantee
We guarantee the compression of our products for 6 months from the date of purchase. If for any reason during that time, you feel your socks are no longer providing the proper level of compression, simply contact us and following the evaluation, we'll coordinate a replacement. To coordinate your replacement, please contact our customer service team via email at firstname.lastname@example.org or you can call us toll-free at 888-519-2338. Please note: If you purchased your CEP product from one of our retailers, you'll need to coordinate the evaluation & replacement with them.